Trazar Corporation  
First in RF power reliability, located in Silicon Valley
Trazar Corporation, Igniting a Vision
SUPPORT
 

RMA/Shipping Guide
Customer Survey
Contact

 

 

 

 
ISO 9001:2000 Certified
Trazar Corporation is certified for and operates under the ISO 9001:2000 business management system.

 

Customer Satisfaction Survey

Your opinion matters to us! Please take the time to complete the following short survey. You may choose to submit this information anonymously.

However, if you have done business with Trazar within the last 12 months and you fill out the Customer Survey below, (providing your name and email address), Trazar will contact you for your mailing address and will send you a thank-you gift card to Starbucks, Jamba Juice, TOGOs, Peet's Coffee or Subway. Just indicate your preference when completing the form below.

*The following fields are optional:
*Company Name
*Your Name
*Title
*Phone Number
*Email Address
*Gift Card Preference







Please rate us on our performance, based on the following criteria:
5 = 100% Satisfied 2 = Somewhat Dissatisfied
4 = Very Satisfied 1 = Very Dissatisfied
3 = Somewhat Satisfied N/A = Not Applicable

A. CUSTOMER SERVICE
5
4
3
2
1
N/A
1. Timely responsiveness of Trazar customer service personnel.
2. Accuracy and completeness of answers to your questions and RFQs.
3. Customer service personnel's overall knowledge of Trazar products.
4. Overall satisfaction and professionalism of Trazar customer service personnel.
B. PRODUCT QUALITY & DELIVERY
5
4
3
2
1
N/A
1. Products arrived according to commit date and time.
2. Products arrived as ordered.
3. Products arrived in proper working order.
4. Products arrived in excellent physical condition.
C. SERVICE & REPAIRS
5
4
3
2
1
N/A
1. Ease and responsiveness of handling repairs and RMAs.
2. Quality of repair.
3. Timeliness of RMA number assignment and repair.
4. Responsiveness to warranty repairs.
D. PRODUCT DESIGN
5
4
3
2
1
N/A
1. Product drawings/documentation/Operating Manual accurate and complete.
2. Product(s) meet your reliability needs.
3. Overall satisfaction with product performance.
E. OVERALL ASSESSMENT
YES
NO
1. Was communication and the invoicing clear and accurate?
2. Trazar's product prices meet or beat that of the competition.
3. Did Trazar products meet your overall expectations?
4. Would you recommend Trazar and Trazar's products?
 
Please tell us specifically how we can improve our performance and/or this Customer Survey Form:
 
  Privacy | Site Map
  Copyright © 2004 Trazar Corporation